Support
Write to a person, not a queue
Messages go to the people who maintain the sources and issue the lines. That is why a specific message gets a specific answer rather than a checklist you have already worked through.
Reach us
How to get hold of us
Email
Typical reply
A couple of hours, weekends included
Existing subscribers
What to include
- Your order number, which is in your confirmation email and on your account page
- The device you are watching on, because the fix differs completely between them
- The exact channel name if it is one channel, or the group name if it is a whole group
- Whether it happens all the time or only in the evening, which points at very different causes