How the film and box-set library is put together
The full library, filed by genre, decade, language and show. What is added weekly, what is kept permanently, and how to search it without giving up.
Two libraries, not one
The video side of the subscription is split in two. Films sit in one library, filed by genre, by decade and by language, with a rolling group for cinema releases added within the last thirty days. Series sit in a separate library, filed by show, then series, then episode.
They behave differently in most players and are usually reached from different menu entries, which is why people who find one of them sometimes never notice the other.
What arrives and what stays
New films are added every week, and current television series get their new episodes within hours of broadcast rather than at the end of a run. Both are additions rather than replacements.
The back catalogue is kept rather than rotated. That is the practical difference from a subscription streaming service, where a series you are halfway through can disappear because a licensing window closed. Here, a show you started in March is still complete in November.
Searching it properly
The library search matches title text, so partial words work and misremembered titles usually do not. If you cannot find something, drop back to browsing by genre and decade instead. The filing is reliable even when your memory of the exact title is not.
Series are indexed by show name rather than episode title, which catches people out. Search for the programme, then work down to the episode. Searching for an episode title will very often return nothing at all.
Audio tracks and subtitles
Most entries carry more than one audio track and a set of subtitle tracks. Which ones are present is listed on the entry before you play it, and both can be changed mid-playback from the player controls.
This is worth checking before you settle in with a foreign-language film. The default track is not always the original language, and switching afterwards means finding your place again.
It plays on the weakest device you own
Library playback is far less demanding than live television, because the file is being served rather than a broadcast being relayed in real time. An older tablet or a modest TV box that struggles with a busy live channel will usually play a film without any trouble at all.
If you have an ageing device somewhere in the house, this is what to point it at.
Not covered here?
Send the order number and the exact channel or device involved. Specific messages reach the person who can change something, which is a different route entirely from a general enquiry.